Checked baggage limits for Kenya Airways vary depending on your destination and cabin class. Economy Class passengers generally receive 1 to 2 pieces up to 23 kg each, while Business Class (Pride Class) passengers are allowed up to 2 pieces weighing up to 32 kg each. You can confirm your exact baggage allowance during booking on Travelotleh or verify it through Travelotleh customer support.

Economy Class passengers are permitted 1 piece of carry-on baggage weighing up to 12 kg with maximum dimensions of 55 x 25 x 35 cm, plus a small personal item. Business Class passengers are allowed 2 pieces up to 12 kg each. All carry-on items must fit securely in the overhead bin or under the seat in front of you.

Yes, you can easily purchase excess baggage for your Kenya Airways flight by contacting Travelotleh customer support before your flight departure. Booking extra baggage in advance via Travelotleh helps you save time and money compared to paying airport rates.

Kenya Airways offers Economy Class and Business Class (Pride Class). Economy Class provides comfortable ergonomic seating, delicious meals, and entertainment. Business Class features lie-flat or angled flat beds, premium dining, increased baggage allowances, priority boarding, and lounge access. You can compare all fare benefits and book your preferred option directly on Travelotleh.

Online check-in typically opens 30 hours prior to scheduled departure. You can manage your itinerary and request check-in support to obtain your electronic boarding pass by managing your booking through Travelotleh customer support or the Travelotleh platform.

For international flights with Kenya Airways, it is recommended to arrive at the airport at least 3 hours before departure. For domestic flights within Kenya, plan to arrive at least 2 hours prior to scheduled departure time to ensure smooth security and check-in processing.

Passengers must hold a passport valid for at least 6 months beyond their travel dates, necessary visas or transit permits for their destination, and a confirmed booking itinerary issued by Travelotleh. Always verify passport and visa entry rules with Travelotleh support prior to departure.

Yes, advanced seat selection is available during the booking process on Travelotleh or by requesting your seat preferences through Travelotleh customer support after your ticket has been issued.

If you require wheelchair service, medical assistance, or arrangements for unaccompanied minors, notify Travelotleh customer support at the time of booking or at least 48 hours prior to departure so all requests can be coordinated directly with the airline.

To change your flight dates, simply contact Travelotleh customer support with your booking reference. Our travel consultants will check your ticket's fare conditions, calculate any applicable airline change fees or fare differences, and update your itinerary quickly.

Cancellation and refund eligibility depends on the specific fare rules of your ticket. To submit a cancellation request, contact Travelotleh customer support directly. We will manage the cancellation process and return any eligible refund to your original payment method.

If your flight is cancelled or significantly delayed by Kenya Airways, contact Travelotleh customer support immediately. Our team will assist you with rebooking on alternative available flights or processing a full refund request in line with airline policies.

No, flight tickets issued for Kenya Airways are strictly non-transferable due to international aviation security standards. Passenger name changes to transfer a ticket to someone else are not permitted once confirmed on Travelotleh.

Once a refund request is approved under the airline's terms, Travelotleh processes the credit promptly. The refunded amount typically reflects in your bank account or payment card within 7 to 14 business days, depending on your card issuer.

Kenya Airways offers complimentary hot meals and beverages on medium and long-haul flights, featuring African-inspired flavors and international cuisine. Special dietary meals can be requested in advance when booking on Travelotleh.

Yes, Kenya Airways features personal entertainment screens on long-haul aircraft, offering a wide array of international movies, TV series, music channels, and games to keep passengers entertained throughout the journey.

Yes, special meal options such as vegetarian, vegan, or child meals can be requested during your booking on Travelotleh or arranged through Travelotleh customer support at least 24 to 48 hours before scheduled departure.

Inflight Wi-Fi availability varies across the Kenya Airways fleet. Passengers can check specific aircraft amenities or request connectivity details by reaching out to Travelotleh customer support before their flight.

Business Class passengers and eligible frequent flyers on Kenya Airways enjoy complimentary access to premium airport lounges like the Simba Lounge in Nairobi. Economy Class travelers can inquire about purchasing add-on lounge access options by contacting Travelotleh customer support.